Orientation | ISO 9001:2000

Quality Management History

Industrial Security is an ISO 9001:2000 company that has established a Quality Management System.

ISO was originally established as a quality system for the manufacturing industry and has since been applied to service companies such as us. The key to being successful, and maintaining the ISO 9001:2000 program is to control what is put into our process of providing service or product to our customers. If we are able to control the input, then the output, our finished product or the service that we provide our customers, will be quality. That is the ISO doctrine.

We have adopted the ISO quality standards as a way of operating our business. To keep our certification, we must ensure that we follow up with each and everything we do.

Once committed to being an ISO company, you are held to this commitment on a continuous basis by a third party registrar approved and certified by the International RAB Registrars Accreditation Board. Constant Internal Audits and annual reviews by a Board Certified Registrar are conducted to keep the ISO certification current.

Quality Slogan: “100% Customer Satisfaction, nothing less”

We are committed to customer satisfaction and have implemented this system to meet those requirements. Conformance to our customers’ needs and expectations is the responsibility of every level of ISSI management and that responsibility is shared by all employees at Industrial Security.

What Should you Know?

• That we are committed to meeting our client's expectation's and requirements.
• What are the client's requirements at your site? The Post Orders outline these requirements.
• If we do not meet the client's requirements, we have a system in place for reporting and following up on non-comformances to the service we provide our customers.

Request for Non-Conformance Reporting

If there is a break down in the service we provide to the client such as, procedures not followed, a shift not covered, improper or lack of training which results in the job not being performed correctly, etc., you should initiate a Request for Non-Conformance Report. This is a form we use to report problems affecting our service. This form can be found on post and can be copied from your post order book.

If you find a need to write a request for Non-Conformance Report, forward it to your Site Manager, Operations Manager or fax directly to Andrea Pierce, Quality Management Representative, at 216.898.9979.