Americans with Disabilities | Applying Leadership Basics |
Basics of Effective Communication | Building Strong Customer Relationships | Computer Security | Conflict Intervention | Disciplining and Redirecting Employees | Discrimination Free Workplace | Diversity for Managers | Emergency Response |Motivating Employees | Preventing Sexual Harassment | Slips Trips and Falls | Solving Problems as a Team | Violence in the Workplace |

Course Information:

Americans with Disabilities
In this course you will explore how the Americans with Disabilities Act (ADA) protects individuals with disabilities.

Course Length: .3 hour

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Applying Leadership Basics
In this course, you'll learn how to lead teams through proven techniques that will enable you to develop your own powerful leadership style. You'll see how to set a clear direction while building and maintaining positive team relationships and you'll learn the simple steps required to keep your team moving towards its objectives. As a strong leader, you can increase your organization's bottom line by improving both productivity and morale, and increase your own value to your organization as well.

Course Length: .9 hour

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Basics of Effective Communication
This course will show you how to be the most effective communicator you can be. First, you'll learn that communication is not one event, but a complex process. Next, you'll move step by step to see how you can promote effective communication by managing each step in the process. These specific techniques will not only help you communicate more effectively, but will also help model standards of good communication throughout your organization.

Course Length: .9 hour

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Building Strong Customer Relationshipsps
In this course, you'll discover effective ways to define and improve your customer service levels, resulting in a loyal customer base. You'll also learn how to establish guidelines for implementing and maintaining a customer service plan for your business. By meeting, or possibly exceeding your customers' expectations, you'll not only succeed at strengthening business relationships with existing customers, but you'll also generate new relationships through the most valuable and least expensive form of promotion—word-of-mouth.

Course Length: .9 hour

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Computer Security
This course covers the measures that ensure the security of the computers systems and knowing how to respond to potential violations. It also covers how to recognize essential and sensitive data and it's associated protections and how to identify authorized computer uses.

Course Length: 2 hours

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Conflict Intervention
In this course, you will learn how to recognize, analyze, and resolve conflicts. First you'll learn how to assess the climate in conflict situations, and how to identify factors that contribute to the conflict as well as determining your own role in resolving the situation. Next, you'll see how to intervene productively to neutralize negativity and define the problem to resolve. Finally, you'll learn how to negotiate and implement a resolution that benefits all parties. With this kind of skilled conflict intervention, your organization can reap the positive benefits of conflicts by developing better communication, creative business solutions, and stronger team commitments.

Course Length: .9 hour

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Disciplining and Redirecting Employees
This course will show you effective and professional ways to discipline and redirect employees. You'll see how to identify problems, communicate your expectations to the employee directly but respectfully, and how to pursue and bring closure to the discipline process. Appropriate discipline techniques can turn a problem situation into an opportunity for improved performance and increased job satisfaction for the employee, as well as a productivity improvement for your team.

Course Length: .9 hour

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Discrimination-Free Workplace
In this course, you will examine what constitutes discrimination and how to prevent it from occuring at the workplace.

Course Length: .5 hour

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Diversity for Managers
In this course, you will learn about the changing labor market and how it affects you, terminology and historical influences on diversity issues, and how to understand the organizational benefits of managing and maintaining a diverse work environment.

Course Length: 6.2 hours

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Emergency Response
In this course you will identify how each employee needs to recognize their employer's responsibilities for communicating the emergency action plan, list their responsibilities in the action plan, identify requirements for alarm systems, recognize the elements of the fire prevention plan, and state responsibilities for responding to weather-related disasters, natural disasters, bomb threats, fire, workplace violence, and hazardous material incidents.

Course Length: .5 hour

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Motivating Employees
This course will show you how you can motivate your team to do their best work for you and for the organization. You'll start by learning what motivation is and what it means to different individuals so that you can get the best out of each employee. Then, you'll build a motivating environment by learning motivational techniques that help establish a positive atmosphere of trust. Finally, you'll make investments that will lead to long-term results, by applying incentives and addressing underlying issues that might detract from motivation. A leader who can motivate a team to do its best will be in demand at any organization, so the skills and techniques you'll learn in this class should enhance your career as well as your team's performance.

Course Length: .9 hour

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Preventing Sexual Harassment for Managers
The goal of this course is to train managers to prevent sexual harassment, respond to complaints, and deal with and prevent retaliation.

Course Length: .75 hour

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Slips Trips and Falls
In this course you will explore techniques for good housekeeping and good work practices to help avoid slips, trips, and falls.

Course Length: .5 hour

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Solving Problems As A Team
In this course, you'll learn the techniques and steps that enable you to establish a team environment that promotes collaborative problem solving. You'll also establish a standard problem-solving process so that all team members feel that they are valued contributors. Finally, you'll bring the problem to a beneficial solution, and track its implementation and results. This is the kind of team leadership that can turn business problems into productive outcomes in any type of organization.

Course Length: .9 hour

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Violence in the Workplace
This lesson covers best practices for keeping the work place free from violence, and how to respond if an incident does occur.

Course Length: .3 hour

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