Conflict Intervention | Fundamentals of Communication | Managing Conflict | Managing Personal Stress | Recognizing and Managing Anger |

Course Information:

Conflict Intervention
In this course, you will learn how to recognize, analyze, and resolve conflicts. First you'll learn how to assess the climate in conflict situations, and how to identify factors that contribute to the conflict as well as determining your own role in resolving the situation. Next, you'll see how to intervene productively to neutralize negativity and define the problem to resolve. Finally, you'll learn how to negotiate and implement a resolution that benefits all parties. With this kind of skilled conflict intervention, your organization can reap the positive benefits of conflicts by developing better communication, creative business solutions, and stronger team commitments.

Course Length: .9 hour

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Fundamentals of Communication

*Coming Soon

Managing Conflict

*Coming Soon

Managing Personal Stress
This course will show you simple and effective ways to control your workplace stress. You'll learn to understand and recognize the causes of stress, to develop a systematic approach to dealing with stress, and to implement an action plan to manage your stressors and monitor your progress in reducing the negative effects of stress. Effectively managing your own personal stress will help you as a manager to lead a healthier, more productive life, and to be able to contribute more effectively to the goals of your organization.

Course Length: .9 hour

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Recognizing and Managing Anger
This course will show you how to manage your anger and channel your negative emotional energy into effective behavior and outcomes. You'll learn the sources of anger and its roots in everyday situations. You'll learn to recognize the physical and emotional cues that trigger anger. And, most important, you'll develop skills to manage the angry emotions, express them appropriately, and use anger for positive ends. By applying these principles and techniques, you'll not only become a more effective employee and leader, but your anger-management behavior can also serve as a model for other members of your organization.

Course Length: .3 hour

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